Service at the Core: A Constantly Evolving Reality Aiming for a 3.0 Organization

Dierre's Technical Service (TS) comprises 45 nationwide operators, all coordinated by a central office acting as the system's beating heart. They ensure pre-and post-sales support throughout the supply chain to the end consumer. This service is crucial, as it is the vital link between the product and those involved: the manufacturers, the dealers who present it to the end consumer, and the installers.

To enhance the Dierre brand, improve warranty and after-sales services, and streamline communication between the company and its network of technicians, the Technical Service is evolving towards a more fluid and efficient organizational model. A key factor in this transformation is the ongoing training of dealers and installers through the Dierre Academy and the addition of two new coordinators to improve communication between the company and the Technical Service network. Sergio Masè and Valerio Morichini are leading this complex organization and have extensive security experience. We interviewed them for their insights on the current state and the challenges ahead.

Transform your home with Dierre and experience how natural light can become the focal point of your interiors. The Lucenti collection features elegant glass doors that enhance rooms’ style and brightness, striking the perfect balance between privacy and openness. Explore the three distinct lines: Urban, Visual, and Natural.

In a world increasingly focused on sustainability, Dierre proudly presents DRCode, an innovative app that streamlines access to and management of Dierre product documentation while considering the environmental impact.

Introducing six new and exclusive colors for your Dierre interior doors, inspired by nature and contemporary design. Transform every room in your home into a masterpiece of style, elegance, and comfort. Explore and discover the beauty of these new shades.

Personalize your home's doors with Dierre's new Printwood collections. Choose from unique images that reflect your personality and memories. Explore the new Nature, Travel, Art, City, and People collections, where each door tells a story and evokes emotions.

What CAN we do when busy streets and noisy apartment blocks disturb our peace of mind? In this article, Luca De Robertis, Dierre's Technical Office Manager, explains how a soundproof security door can help restore peace and quiet in the home.

Gli ambienti luminosi migliorano il nostro benessere indoor e consentono di ridurre la spesa per le bollette elettriche e di conseguenza il nostro impatto ambientale.

What is the most secure lock?

"Design is everything, not only the furniture we choose for our homes but any object we come into contact with wants to be beautiful, refined, precious."

From the Milan Furniture Exhibition (Salone Internazionale del Mobile) a glimpse into new lifestyles and the challenges ahead in the near future.

Moisture can easily form in the house for several reasons. When it reaches a high level, the phenomenon of condensation is quickly set into motion.

Moisture can easily form in the house for several reasons. When it reaches a high level, the phenomenon of condensation is quickly set into motion.

The latest furniture trends are leading us more and more toward the minimalist style, a style that does not remain exclusively within the walls of a home but instead transcends them and becomes a true way of life.

Dierre is the world's only manufacturer of doors and gates that independently produces every single component in the hardware sector.

An insulating and eco-friendly solution returns to our homes.

Versatility is a value to be cultivated, a quality that allows you to stand out and adapt to all kinds of situations.

Decorate your home with Santorini panels. Timeless beauty.

The 2020 pandemic has changed our current living habits. We have become accustomed to reevaluating our spaces, valuing them, and doing more activities enclosed within our own four walls. How so?

Home is the place in which we want to feel safe, but what to do when we feel that our safety is being threatened?

Add more light to your home. Choose from a wide variety of styles without compromising on security.

Extra security for those who are looking for a security door.

Attention to every detail makes a difference, in terms of aesthetics and security. Each Dierre product has its own personal style.

A security door is your first defense line between two worlds: your home and everything external to it.

People often make the mistake of thinking that security doors are all the same and provide the same level of security.

When we talk about security doors, we are talking about your safety.

How important is sound insulation in your home?

Firecut, fire-resistant security doors to protect your home in case of fire.